Frequently Asked Questions

How does the credits system work?

Instead of monthly subscriptions, you buy credits once and use them when you need detailed property analysis. Credits last 6-24 months depending on the package you choose.

• 1 credit: Detailed property analysis report
• 3 credits: Premium export (PDF + Excel + email)
• 5 credits: Suburb comparison (up to 10 properties)
• 10 credits: Market intelligence (5-year trends + risk analysis)

Why credits instead of monthly subscriptions?

Property research is intensive but sporadic. You might spend 2 weeks analyzing 20 properties, then not search again for 6 months. Credits let you pay only when you're actively hunting, without ongoing monthly charges.

What credit packages are available?

• Starter Pack: $9.99 for 10 credits (6 months validity)
• Professional: $19.99 for 25 credits (12 months validity)
• Investor Pack: $39.99 for 60 credits (24 months validity)

Better value for larger packages - serious investors save up to 33% per credit.

Do credits expire?

Yes, but generously. Starter credits last 6 months, Professional 12 months, and Investor Pack 24 months. This gives you plenty of time for your property research cycles without pressure.

Can I get a refund on unused credits?

We offer a 7-day money-back guarantee on all credit purchases. After that, credits are non-refundable but have generous expiry periods.

What data sources do you use?

We aggregate data from publicly available Australian real estate market sources. All data is fetched in real-time to ensure accuracy.

How accurate are the rental yield calculations?

Yields are calculated using current sale prices and median rental prices for similar properties in the same suburb. While we strive for accuracy, these are estimates only and actual yields may vary based on property condition, exact location, and market conditions.

What's included in a detailed property analysis?

Each 1-credit analysis includes:

• Rental yield calculation based on current market rents
• Investment score (0-100) factoring price, yield, and market position
• Comparable sales data from the area
• Market positioning vs suburb median
• Property features breakdown

What's in the premium export (3 credits)?

Premium exports include everything from basic analysis plus:

• Professional PDF report with charts and graphs
• Excel spreadsheet with all raw data
• Email delivery of both formats
• Extended comparable sales (20+ properties)
• Detailed market positioning analysis

How often is data updated?

Property listings are retrieved in real-time when you search. Suburb statistics and median prices are updated daily so you're always seeing current market conditions.

What can I do for free?

Free users get 5 basic searches per day, including:

• Live sale listings with prices
• Basic suburb statistics
• Investment scores for listings
• Mortgage calculator

What's the difference between basic and detailed analysis?

Basic (free): Shows listing price, basic yield, investment score on search results.
Detailed (1 credit): Full breakdown with comparables, market analysis, rental estimates, and comprehensive scoring breakdown.

Can I analyze properties outside Australia?

Currently we only cover Australian properties. Our data sources are specific to the Australian market and property investment landscape.

Is there a mobile app?

No mobile app needed! Property Scout AU works perfectly in any web browser on mobile, tablet, or desktop. Just visit the website and start searching.

How do I reset my password?

Visit the login page and click "Forgot password". We'll send a reset link to your email address.

Can I export my data?

Yes! Premium exports (3 credits) include PDF reports and Excel spreadsheets with all analysis data. Professional and Investor pack users get export credits included.

Do you store my search history?

We track daily search limits for rate limiting but don't store detailed search histories. See our Privacy Policy for full details.

How do I contact support?

Email us at hello@propertyscoutau.com.au for any questions, technical issues, or feedback. We typically respond within 24 hours.

Is this financial advice?

No. Property Scout AU provides data analysis tools only. All information is for research purposes. Always consult a licensed financial adviser before making investment decisions.

What's a good rental yield in Australia?

Rental yields vary by location and property type. Generally:

• 4-5%: Major capital cities (Sydney, Melbourne)
• 5-6%: Regional centers and outer suburbs
• 6-8%: Rural areas and emerging suburbs
• 8%+: Higher risk areas or unique opportunities

Remember: higher yields often come with higher risks. Always consider capital growth potential too.

How do you calculate investment scores?

Our 0-100 investment score considers:

• Rental yield vs area average
• Price positioning vs suburb median
• Property features (bedrooms, land size)
• Days on market
• Recent sales activity in the area

Higher scores indicate better value propositions, but always do your own research.

Should I buy the highest yield property?

Not necessarily. High yields can indicate:

• Great value opportunities
• Higher risk areas
• Properties needing renovation
• Declining markets

Use our full analysis (1 credit) to understand why a yield is high and whether it fits your risk profile.